Contact

• Billing and refunds. Include the listing name and the link you submitted. The Refund & Cancellation Policy sets out what qualifies and how long it takes.
• Takedowns. If a listing on the site is illegal, deceptive, infringes your rights, or points somewhere harmful, tell us and we will review it quickly. Send the listing name and what's wrong.
• Your own listing. To correct, edit, or remove something you bought — or to ask what we hold about it — see the Privacy Policy.
• Something looks broken. A clock behaving oddly, time that didn't appear, a payment that went through with nothing to show for it. Tell us and we'll fix it — your time is recorded even when the display isn't cooperating.

BidClock is a small site run by the individual operator of bidclock.lol. There is no support queue and no ticket number; mail goes to a person.

Payments are processed by Dodo Payments as Merchant of Record, so Dodo is the seller shown on your card statement and the party that handles the transaction itself. You can contact them directly about a charge, or write to us and we'll take it from there.

How it works answers most questions about the mechanic — especially the one people ask most: what happens to your time when someone outbids you. Short version: nothing. You keep it.